|Hero Boy's Parents|
|Occupation||The parents of Hero Boy and Sarah|
|Home||Their house in Grand Rapids, Michigan|
|Relatives||Hero Boy (son), Sarah (daughter)|
|Motion capture||Leslie Zemeckis (mother)|
Tom Hanks (father)
|Voice||Leslie Zemeckis (mother)|
Tom Hanks (father)
|Appeared in||The Book and the Film|
In the beginning of the film, they take Sarah upstairs to get her ready for bed. Hero Boy, who saw their shadow from the stairs, initially thought it was Santa Claus until Sarah got off of her father's shoulders, prompting him to run back to his room. From there, through the key hole, he watches his parents tuck Sarah into bed. She tells them about a story she was told by someone about Santa needing to travel faster than light in a sled larger than an ocean liner in order to deliver so many presents in one night. Her father assures her that he must have been joking while her mother tells her Santa will only come if she goes to sleep.
The next morning, they are woken up by an excited Sarah. After Hero Boy finds the silver bell he lost last night and rings it, he hands it to his mother who also shakes it, but cannot hear a sound. His father shakes it too, but also hears nothing. He notes that it must be broken and hands it back to Hero Boy. Later, mother calls her children and Hero Boy puts the bell on the table.
- Hero Boy's parents play a smaller role in the book in comparison to the film, only being at the end of the story. While their faces were never shown in the film, the book only mentions them.
- According to The Polar Express: The Movie: Trip to the North Pole, Hero Boy's mother was pregnant during the events of the story.
|Children:||Hero Boy (Chris) • Hero Girl • Know-It-All • Billy the Lonely Boy • Sarah • Gus the Toothless Boy • Boy on Train • Red Head Girl • Little Boy • Young Boy|
|Adults:||Conductor • Hobo • Smokey and Steamer • Santa Claus • Pastry Chefs • Waiters • Hero Boy's Parents|
|Elves:||Elves • Acrobatic Elves • Elf General • Elf Lieutenant • Elf Singer|
|Animals:||Caribou • Santa Claus' Reindeer|
|Toys:||Ebenezer Scrooge Puppet • Jack-in-the-Boxes|