|Inhabitants||Santa Claus, Elves, Acrobatic Elves, Elf General, Elf Lieutentant, Elf Singer|
|Visitors||Hero Boy, Hero Girl, Billy the Lonely Boy, Know-It-All, Gus the Toothless Boy, Boy on Train, Red Head Girl, Little Boy, Young Boy|
It is a city filled with factories where the elves make all the toys for Christmas. It is also where the elves also keep track of all the children in the world, making sure they stay nice. Santa Claus also lives there.
Every year on Christmas Eve, the Polar Express travels to the North Pole, taking children to see Santa, who gives one of them the first gift of Christmas before going to deliver all the presents. One year, however, there were some difficulties along the way, including a caribou crossing, a broken throttle and ice freezing over the tracks.
Despite these problems, the train was able to arrive at the North Pole five minutes early. When it stopped at the center of the city, the Conductor all the children get off to see Santa except Billy the Lonely Boy, who decides to stay behind in the observation car, but Hero Girl and Hero Boy go back to try to convince him to come. However, Hero Boy accidentally steps on a lever which uncouples the car from the train, causing it to roll away and down a hill. Luckily, Hero Boy manages to find a brake wheel, thanks to the help of the Hobo, and stops the car right before it crashes. The children find themselves on a spinning turntable. After the turntable stops spinning, the children get off and try to find their way back to the center of the city by following the sound of the silver bells. However, only Hero Girl and Billy can hear it.
They soon arrive at a big office room where a few elves are still keeping track of the children before leaving on the pneumatic to get to the center of the city. The children decide to take the pneumatic too, but they instead arrive in a big factory where they cannot hear the bells anymore. They find a present going down the conveyor belt, which is meant for Billy. Billy grabs onto it and Hero Boy and Hero Girl follow. They soon arrive on a big slide, into a black hole and onto a big pile of presents.
The presents, along with the children, get enclosed in a big bag with a small opening at the top, which gets carried by a blimp to the city center. While in the bag, something grabs Billy, so Hero Boy and Hero Girl try to help him get free. They find it to be Know-It-All, who claims he was in the bag to find out what he will be getting for Christmas. They soon arrive at the city center, but the bag hits the start on top of the big tree. Luckily, a few acrobatic elves manage to catch it just before it hits the ground and put it back on the tree. After the bag is landed on Santa's sleigh, the elves help the children out of the bag.
Soon, Santa shows up and everyone cheers, including the reindeer. However, this causes one of the silver bells to fall off. It lands in front of Hero Boy, who picks it up and rings it, but does not hear it until after he whispers to himself, "I believe." Santa overhears and asks what he said, but Hero Boy simply says, "I believe... this is yours," and gives it to him. Santa then goes through the children and chooses Hero Boy to be given the first gift of Christmas. Hero Boy sits on Santa's lap in his sleigh and tells Santa that he wants one of the silver bells from Santa's sleigh. Afterwhich, Santa holds up the bell, calling out, "The first gift of Christmas!" Suddenly, the clock strikes midnight and Santa flies away in his sleigh to deliver the presents.
It was then time for the train to take the children home, so the children line up to get their tickets punched by the Conductor while some of the elves use a handcar to bring back the observation car and re-couple it to the rest of the train. The children then all get on and the train departs the North Pole.
- In real life, the North Pole would not be visible from the Arctic Circle because it would still be over 1,600 miles (2,600 kilometers) away.
|Grand Rapids, Michigan||Grand Rapids, Michigan • Hero Boy's House • Herpolsheimer's • 11344 Edbrooke Avenue|
|Journey to the North Pole||Flat Top Tunnel • Glacier Gulch • Ice Lake|
|North Pole||North Pole • North Pole Square • Communications Room • Wrapping Room|