|North Pole Square|
|Visitors||Hero Boy, Hero Girl, Billy the Lonely Boy, Know-It-All|
After the train arrives at the North Pole, it stops at the North Pole Square where the children and the Conductor get off. However, Hero Boy and Hero Girl notice Billy staying behind in the observation car and go back to try to convince him to come. However, while getting in the car, Hero Boy steps on a lever that uncouples it from the other cars, causing it to roll away from the Square and down a steep hill.
When the car finally comes to a stop, the children exit the car and try to find a way back to the Square. Along the way, they pass through other locations around the North Pole, including the Communications Room and the Wrapping Room. They eventually get back to the Square by riding in a big red bag of presents being carried by zeppelins. When they arrive, the elves help them out of the bag.
Soon, Santa shows up at the Square and chooses Hero Boy as the one to receive the first gift. Hero Boy asks for one of the silver bells from Santa's sleigh, which had come loose from the reindeer earlier. After Hero Boy was given the bell, Santa flies away in his sleigh to deliver the presents and the Conductor and the children get onboard the train again for the return journey. The elves use a handcar to retrieve the observation car and re-couple it back to the train.
"Santa Claus is Comin' to Town" plays over loudspeakers when Santa shows up.
|Grand Rapids, Michigan||Grand Rapids, Michigan • Hero Boy's House • Herpolsheimer's • 11344 Edbrooke Avenue|
|The Polar Express Journey||Flat Top Tunnel • Glacier Gulch • Ice Lake|
|North Pole||North Pole • North Pole Square • Communications Room • Sorting Room|