Character information
Gender Male
Occupation Polar Express waiters
Allies Conductor, Pastry Chefs
Likes Serving hot chocolate
Songs "Hot Chocolate"
Background information
Performed by Josh Eli, Gregory Gast, Gordon Hart, Rolandas Hendricks, Mark Goodman, Mark Mendonca, Jon Scott and Sean Scott
Appeared in The Film
The Waiters are characters in The Polar Express film.

Role in the Film

An octet of waiters serve the children aboard the train hot chocolate, which is made in a machine operated by the Pastry Chefs, while dancing and singing the "Hot Chocolate" song.

The waiters start the dance by entering the passenger car and transforming it into a dining car by turning around half the seats and adding tables using their aporns. Next, the Pastry Chefs come in with their machine and toss plates and cups to the waiters, then use the machine to shoot hot chocolate across the car while the waiters catch it in the cups and serve it to the children. Once everyone finishes, the waiters collect the empty cups, revert the seats back to their original position and leave the passenger car.

Other appearances

The Video Game

When the children are invited to have refreshments in the dining car, one of the two waiters is missing. Hero Boy is asked to fill in for the missing waiter, which he agrees to do. He learns what he has to do by watching what the other waiter does, then replicating his moves.


  • The Waiters do not appear in the book; the Pastry Chefs serve the children hot chocolate alone.
Children: Hero Boy (Chris) Hero Girl (Holly) Know-It-All Billy the Lonely Boy Sister Sarah Gus the Toothless Boy Boy on Train Red Head Girl Little Boy Young Boy Steven
Adults: Conductor Hobo Smokey and Steamer Santa Claus Pastry Chefs Waiters Hero Boy's Parents
Elves: Elves Acrobatic Elves Elf General Elf Lieutenant Elf Singer
Animals: Caribou Santa Claus' Reindeer
Toys: Ebenezer Scrooge Puppet Jack-in-the-Boxes